Rome2Rio shows you accommodations, but doesn’t do the actual booking. When you select the accommodation option, we pass you to a partner platform, Booking.com or Expedia, where you can check availability, see final pricing, and complete your hotel booking.
All confirmation, payment, and booking management happens on their site, so if you need to make changes or request a refund, you'll need to contact them directly.
Need to manage an existing booking? See How do I change, cancel, or get a refund on a booking?